Frequently Asked Questions

  • Can I submit a non-soldier photograph?

    Civilian photos can be uploaded to the site, as long as they are from the Civil War era. We also allow pre- and post-war photos of Civil War veterans.

  • Can I upload a group portrait?

    Currently the software only recognizes one face per photograph, but we hope to support group portraits in the near future. Meanwhile, you are welcome to crop the faces in your photo and add them to the site individually.

  • Can the software match a portrait of an individual with an older or younger portrait of the same person?

    Right now, it is less likely that the program will identify two people as having similar facial characteristics if the two people are separated by more than ten years. If the photograph was taken in the 1920s or 30s, when the Civil War veteran was a much older man, it is less likely to be matched with a photograph of himself as a younger man.

  • Can I delete a previous upload?

    Yes! First, go to your dashboard (click Home while you are logged in). You should see five images that you have recently uploaded. In the top right corner of each photograph, there is an X that you can click that will allow you to delete the upload. Similarly, you can delete the photo by going to your profile by clicking on your name on the top-right corner. You should be able to see all of your uploads there, and you can delete any photo by clicking on the X button above the photo.
    Alternatively, you can click on the photo and go to the Details tab, where you should see a Delete Photo button. You can click that to delete the photo.

  • I forgot to add information about the soldier whose portrait I just uploaded. How can I add what I know to his profile?

    Go to your dashboard. There you will see five recently uploaded photographs. You can also see all of your uploaded photographs by going to your profile (by clicking your name on the top-right corner).
    When you click on the photograph you would like to edit, you will be taken to the page for that photo. In the Faces tab, you should see two blue buttons under Add Identity. Identify by Name will allow you to create a profile for the soldier and add his name, race, gender, and military service. You should get a page that looks like this:

    Add Person

    Alternatively, Identify by Face will allow you compare the photo to others in our database using face recognition to find a potential match.

  • Nothing happens when I click on the Discussion and History tabs. Is there something wrong?

    The Discussion tab is not available for use yet, but it will be soon.
    We have recently added the History tab where you can see a log of all the edits made to the photo along with the users who made it.